Women Luxury Lucky Love Necklace

Please See Product Pictures For More Information

Store your jewellery in a clean, dry place away from sunlight and moisture.


Use individual jewellery pouches or boxes to prevent scratching and tangling.


Avoid exposing your jewellery to harsh chemicals such as perfumes, lotions, and hairsprays, as they can damage the finish and stones.


Remove jewellery before swimming, showering, or engaging in activities like exercise or cleaning.


Clean your jewellery regularly using a soft cloth or a mild jewellery cleaners.

Thank you for shopping with us at JOLIFTIFY.

Please take a moment to review our exchange and return policy, which contains important details about how exchanges and returns are handled.

ELIGIBILITY REQUIREMENTS

At JOLIFITY, we aim to ensure that every customer is satisfied with their purchases, so we accept most exchanges and returns as long as the item is in new condition and has not been worn. To qualify for an exchange or return, the item must meet the following criteria;
It should be in its original packaging with all tags and labels still attached.
It must show no signs of use, damage or alteration.
It needs to be returned within 14 days from when you received your order.

Faulty or Defective Items; If you suspect that the item you received is faulty or defective, please reach out to our customer service team within 2 days of receiving your order through our Contact Us page or email. We will investigate the issue and provide guidance on next steps. If the product is indeed faulty, we will offer a replacement or refund without any extra charges.

EXCHANGE

We recognise that, choosing the right product can be tricky, especially when shopping online.
While we don't provide refunds for changes of heart or sizing problems, we're more than happy to facilitate exchanges for items of equal or lesser value.

To kickstart an exchange process, kindly reach out to our customer service team within 2 days of receiving your order. The item should be returned in its original state, unworn and with all tags intact within 20 days.

Please bear in mind that customers are responsible for covering the return shipping costs related to exchanges.

CUSTOMISED AND PERSONALISED PRODUCTS

Please note that customised or personalised products are considered final sale and cannot be returned or exchanged unless the item is faulty or defective.

NON RETURNABLE ITEMS

Certain items cannot be returned due to hygiene reasons, such as earrings, swimwear and intimate apparel. It's important to carefully read the product description and sizing information before making a purchase.

CANCELLATION POLICY

Orders cannot be canceled once they have been placed since production commences immediately after order confirmation. We advise customers to double check their orders before finalising the purchase.

CONTACT US

If you have any inquiries or issues regarding our return policy, feel free to reach out to our customer service team via email or contact form. We're here to help ensure you have a pleasant shopping experience with us.
Please be aware that our return policy is subject to updates without prior notification.

For the most recent information, kindly check our website.

To initiate a return for your product, please contact us via email to request a return. Subsequently, we will provide you with the necessary details.

Please note that you will need to cover the shipping costs for returning your item, as these costs are non refundable. In case of a refund, the return shipping expenses will be deducted from your refund amount.

The time taken for the exchanged product to reach you may vary depending on your location.